As part of our day-to-day business we need to collect personal information from our clients and prospective clients to ensure that we can meet their needs and provide them with information about our services. Your privacy is important to us and it is our policy to respect the
WHAT PERSONAL INFORMATION DO WE COLLECT?
In order for you to apply for membership or become a member of the Introvurt and to execute transactions on the Introvurt trading platform, we will need to collect and maintain certain personal non-public information about you.
If you are a prospective or actual client of Introvurt, we may collect the following types of information about you:
* Name, Address, Contact Details (Phone Number, Email)
* Date of Birth, Social Security Number/National Identification Number, Driver’s License or State
Identification Card Number, Salutation
* Profession and Employment Details
* Banking or Debit Card Information
* Copies of identification documents including but not limited to your Driver’s License, State Identification Card,Passport, Social Security Card, Utility Bills, Bank Account Statements/Transaction History or other proof of residential address
* Location Data
* Any other similar information
We obtain this information in a number of ways through your use of our services or other dealings with us including through our website,apps, membership application process, demo account applications,webinar sign up forms, subscriptions for news updates, any other
forms and from information provided in the course of ongoing customer service and compliance correspondence.
We may also collect this information about you from third parties or publicly
available sources.We collect and maintain information you enter into the online application prior to submission of the application, to enable you to complete the application at a later time, and to contact you with news, marketing, and other relevant information.
We also collect and maintain information about your transactions with us, such as your account balance, trading activity and deposit and withdrawal history of your account. This information helps us administer your account and provide you with better service.
We collect and maintain information about you from consumer reporting agencies and other organizations in order to verify your identity and source of funds. We also collect and maintain
your personal information in accordance with regulatory requirements and other state and federal requirements based on our status as a Designated Contract Market and Derivatives
Clearing Organization doing business.
Analytics” to collect and analyze information about how the Introvurt website is used. Cookies are small pieces of text that may be placed on your computer’s hard drive through your
web browser when you access a website. Your browser stores cookies in a manner associated with each website you visit.
When you use or connect to a Introvurt website or download a mobile app by or through a Third Party Platform, such as Facebook or other social networking site, you allow us to access
and/or collect certain information from your Third Party Platform profile/account (such as your Facebook account) or via any cookies placed on your device by such Third Party
Platform as permitted by the terms of the agreement and your privacy settings with the Third Party Platform. We will share such information with the Third Party Platform for their use as
permitted by the terms of the agreement and your privacy setting with the Third Party Platform.
Additionally, we may record any communications, electronic,by telephone, in person or otherwise, that we have with you in relation to the services we provide to you and our
relationship with you. These recordings will be our sole property and will constitute evidence of the communications between us. Such communications may be recorded without
the use of a warning tone or any other further notice.
your request for a specific product or service, we may not be able to provide you with the requested product or service.
HOW DOES Introvurt USE MY PERSONAL INFORMATION?
Introvurt has a number of legitimate interests which support the processing and use of your personal information. Additional information regarding Introvurt’s legitimate interests can be
found on the GDPR Informational Guide located on the Introvurt website. Introvurt may use your personal information for the following non-exclusive purposes:
* To verify your identity and establish and manage your account;
* To provide you with products and services, or information about our products and services, and to review your ongoing needs;
* To help us improve our products and services, including customer services, and develop and market new products and services;
* To form a profile about you;
* To investigate or settle inquiries or disputes, or to investigate member compliance with Exchanges rules;
* To comply with applicable law, court order, other judicial process, or the requirements of any applicable regulatory authorities;
* To send you surveys;
* Data analysis;
* Internal business purposes and record keeping;
* Corporate restructuring; and
TO WHOM MAY WE DISCLOSE PERSONAL INFORMATION?
While we may send you marketing material from time to time that we think will be useful to you, we are conscious of the need to respect your privacy. Unless you are informed
otherwise, the personal information we hold is used for establishing and managing your account, executing transactions that you initiate, regulatory or compliance
purposes, reviewing your ongoing needs, enhancing our customer service and products, and giving you ongoing information or opportunities that we believe may be relevant
to you. We may also use your personal information for business planning purposes including product development and internal research.
Introvurt may disclose your personal information to certain third parties, including non-affiliates, who perform valuable services for us or on behalf of us, or in order to provide you with the best possible trading experience.
When we share personal information with companies working on behalf of Introvurt, we generally enter into a contractual agreement with the third party requiring it to maintain the confidentiality of your personal information and prohibiting it from using or disclosing your information, except for the limited purpose and to the persons for whom disclosure was intended and as otherwise permitted by law. Introvurt shares personal information with third parties in the following
* We may disclose information to companies that assist us in processing all of the transactions that occur within your account and on Introvurt, and/or that provide other
services including, but not limited to, identification verification.
* Information may be disclosed to third parties if disclosure is necessary to comply with legal or
regulatory processes or to protect the rights, property, or personal safety of Introvurt, its Members or the public,or with third parties who have entered into an information sharing agreement with Introvurt in accordance with, or as directed by regulatory statute.
* We will share some of the information we collect from you upon submission of and/or completion of any field in the Introvurt Membership Application, and/or installation
of the mobile app, with vendors and other service providers who are engaged by or working with us in connection with the operation of the services we provide to you and/or for analytics purposes which may require the reproduction and display of such information in an aggregated and anonymized manner such that it will not in any way identify you.
* Information may also be disclosed about you to your employer if you are employed by or affiliated with another exchange, regulatory body, FINRA or NFA member. Such entities may be required to monitor your trading activity as defined under applicable securities and commodities laws.
AM I ABLE TO OPT-OUT?
The law allows you to “opt-out” of our information sharing with certain kinds of third parties. This means that you can ask us not to share your personal information with certain affiliated and non-affiliated companies. You may opt-out of the use of your information for third-party
analytics, such as with Google Analytics, and/or non-essential affiliate sharing purposes by sending an email request to [email protected] from the email address registered with your Introvurt account, identifying your name and username and identifying whether you wish to “opt-out” of third-party analytics or non-essential affiliate sharing. In order to opt-out you may need to disable certain cookies in your browser. Your choice to opt-out of information sharing for third-party analytics or non-essential affiliate purposes does not limit our ability to
Additionally, you may opt-out of direct marketing emails and/or text messages by responding to the communication with “unsubscribe” (emails) or “STOP” (text messages).
WHAT IF I WANT TO REVIEW OR CHANGE ANY OF MY PERSONAL/NON-PUBLIC INFORMATION?
The accuracy of your personal information is important to us. If the personal information we hold about you is inaccurate or incomplete, you are entitled to have it rectified. If you are a
Introvurt Member and would like to correct, update, or confirm your information, please log into the platform using your username and password. After logging in, under the My Account
tab, follow the instructions under the ‘Settings’ and ‘Personal Details’ tabs. Certain information may require documentation for verification.
HOW DOES Introvurt STORE MY PERSONAL INFORMATION AND FOR HOW LONG?
Safeguarding the privacy of your information is important to us, whether you interact with us personally, by phone, by mail, over the internet or any other electronic medium. We hold personal information in a combination of secure computer storage facilities and paper-based files and other records, and take steps to protect the personal information we hold from misuse, loss,unauthorized access, modification or disclosure.
When we consider that personal information is no longer needed we will remove any details that will identify you or we will securely destroy the records. However, we may need to maintain
records for a significant period of time to comply with various regulatory obligations. For example, we are subject to certain regulatory requirements that oblige us to retain information,
such as your application data, documents used to verify your identity or banking information, and supporting evidence and records of your transactions, for a period of five years after our
business relationship with you has ended. It is Introvurt’s policy that it will retain certain records for a longer period of time, 12 years after our business relationship with you has ended, in line with our global requirements. If we hold any personal information in the form of recorded communications we will hold this in line with regulatory requirements, five years after our business relationship with you has ended. Where you have opted-out of marketing communications, we will hold your details so we know you do not want to receive these communications.
CAN I REQUEST MY PERSONAL INFORMATION BE ERASED?
HOW DOES Introvurt PROTECT MY PERSONAL INFORMATION?
We have made a significant investment in leading-edge security software systems, and procedures to offer you a safe and secure trading environment and protect your personal, financial and trading information. While no security system is absolutely impenetrable, we are constantly reviewing, refining, and upgrading our security technology, as new tools become available. When you open an account with us, you are asked to choose a unique username and password to access and secure your account and account information. Remember: you are ultimately responsible for maintaining the secrecy of your username and password. We strongly recommend that you do not disclose this information. On our trading portal, we also use technology to encrypt information transmitted by or to you through our website. In order to maximize the benefits of this technology, we recommend that you utilize a browser with strong encryption capabilities. Introvurt may provide links to various educational or newsworthy third parties. When you follow a link to a non Introvurt website, you will be notified that you are leaving the Introvurt website and that the website you are about to visit is not endorsed by Introvurt. These other websites are not within Introvurt’s control, and Introvurt does not guarantee the accuracy or completeness of any information on these websites. Be aware that the privacy protection provided to you on the Introvurt website does not extend to any other website. Once you link to another site, you are subject to the policies of that site.
WHAT IF I HAVE A QUESTION OR COMPLAINT?