What is an Account Manager
An account manager is an employee who is responsible for the day-to-day management of a particular customer's account with the business.
An account manager is generally the business representative with whom the client has the most one-on-one interaction. This staff member oversees the daily, routine tasks involved with addressing the customer’s needs and concerns and maintaining their account activities.
It is common for an account manager to serve a variety of different roles. They often need to adjust their focus depending on the client’s particular situation, and how satisfied that client is with their current account status. The account manager would frequently serve as a combination of a salesperson, customer service representative, technical specialist and financial advisor.
The account manager is a point of contact, and provides customer support, upselling, technical assistance and general relationship management. An account manager may be in charge of a number of smaller accounts, or may focus on a few larger accounts.
Introvurt use account managers to ensure that customers feel that their needs are being met. It is generally less expensive to keep existing clients than to seek new clients to replace those that have defected as a result of inadequate customer service. In other words, focusing on retention can offer a significant return on investment in our firm. Once a company has invested the money and resources involved in initially acquiring a customer or client, it is to that company’s great advantage to do everything in its power to ensure that client remains satisfied so they do not decide to take their business elsewhere.
Upgraded support for advanced traders
Our mission at Introvurt is to provide an exceptional cryptocurrency exchange experience for all of our clients. In service of that, our always-on live chat and extensive Help Center resolve issues efficiently around the clock.
For advanced traders, we offer an exclusive additional layer of near real-time, hyper-personalized support through our Introvurt Account Management program.
All Our Account managers are Knowledgeable, have great Customer/Relationship-Oriented,are Strong Communicator,Results-Oriented and have Good Business Judgment.
"By far, Introvurt has the best engagement among the other exchanges we trade on.”
Next level trading deserves next level service
Clients who consistently trade on our platform will be assigned their own personal account representative. As your main point of contact at Introvurt, your account manager personally handles your questions and requests, ensuring you can focus on trading, not dealing with headaches.
All lines are open
As a global exchange with a diverse array of clients, we understand that each of our clients has unique needs and preferences. To ensure you get the most out of Introvurt we make it as easy as possible for you to reach your account representative. We're available via any communication channel you choose, including:
Prioritized Support Ticketing
Text and Messaging Apps of Your Choice
Of course, you choose the level of interaction with your account rep, and we’ll always respect your needs for privacy and autonomy.